Insurance is valid for 1 year from the date of subscription of 'Mobile Shield – Smartphone Protection'

Call us on 022-28717171 / 022-62456666.

1. To get a call-back, SMS “RED (space)<mobile number>” to 52040
2. Email us at vfclaims@dsspro.in
3. Visit our website http://vf.dsspro.in

You will have to register claim within 48 hours of incident by calling us on 022 – 28717171 / 022-62456666 OR You can also log on to the claim registration portal http://vf.dsspro.in/make-claim.php and fill the required details to generate your Claim Intimation number OR Send us an email to vfclaims@dsspro.in OR Send SMS “DSS (space) <mobile number>” to 52040, to get a call you back.

1. Claim Form
2. Declaration Form
3. Original Purchase Invoice
4. A copy of Claimant’s photo ID. & signature proof
5. If the equipment is purchased by Company, a letter on company’s letter head confirming authorized person/user
6. Apart from the above documents there are chances that a few additional documents can also be asked during the claim processing

Yes. During the claim registration, if you are suggested to send an estimate/quotation with part wise break-up of the damaged parts is mandatory as the depreciation will be charged on the amount estimated by the service center.

The required details are:
1. Date
2. Insurer's name
3. IMEI number
4. Part wise break up of quoted amount
5. Break-up of Tax, in case of any
6. Seal & signature from the service center

No. You will need to print and sign the Pre-filled Claim & Declaration Form. If the details mentioned in the Pre-filled Form are insufficient, you can complete them. Do provide a counter-signature against them.

The scanned copies of the documents need to be uploaded on http://vf.dsspro.in/upload-claim-documents.php OR You can send them to vfclaims@dsspro.in

No. Please follow the instruction given by our helpline representative. Do follow the respective process, as per the Claim process. Only in case of ‘Repair at Authorized Service Center of your choice’, you can get the damaged device repaired, post receipt of approval mail from the administrator with the approved amount & approval type. If you receive an email of BER (Beyond Economical Repair), you will have to send the damaged device along the other accessories i.e. mobile box, hands free, USB, charger etc. to the administrator.

Get your mobile repaired from the same service center and courier a hardcopy of the documents along with the final repair bill & the damaged part to the following address:

    Claim Processing Unit
    C/O Shotformats Digital Productions Pvt Ltd
    406/407, “A” Wing, Express Zone,
    Western Express Highway,
    Malad (E), Mumbai – 400097

Do ensure that you retain a photocopy of all the documents that are being couriered.

There are 2 types. Claim is either approved on Repair basis (if the repair cost is below maximum liability) & Total Loss basis as per the depreciation applicable (Beyond repair OR repair cost exceeding 80% of device value).

Get your mobile repaired from the same service center and courier a hardcopy of the documents along with the final repair bill & the damaged part to the following address:

    Claim Processing Unit
    C/O Shotformats Digital Productions Pvt Ltd
    406/407, “A” Wing, Express Zone,
    Western Express Highway,
    Malad (E), Mumbai – 400097

Do ensure that you retain a photocopy of all the documents that are being couriered.

No. For claiming damage insurance original purchase bill is mandatory, without which the claim cannot be processed.

No. Joint accounts are not accepted. Bank account under Insured's/actual beneficiary name is mandatory for Insurance Company to credit the claim amount.

Yes. An authorization letter with seal & signature of the company on the company's letter head needs to be produced. Also, other supporting documents should be with company's seal & signature.

No. Claim will be on hold until & unless all the required documents are not received. You will be informed on the missing documents. If not received, claim will be closed under the specified terms and conditions.

As per claim procedure under the insurance policy, approval for repair will be given by the insurance company after scrutiny of estimate and scanned documents submitted in support of damaged device. Depreciation is applicable as per the defined slabs depending on the age of device. To know more about the Depreciation slabs, you can check the policy handout issued during the activation of 'Mobile Shield – Smartphone Protection'.

All documents need to be sent within 15 days of claim registration, failing which insurance company reserves their right to consider/reject the claim.

Excess amount is a claimant contribution towards his/her reported claim.

As per IRDA rules, the Invoice has to be in the name of the claimant or the relative, as specified during the time of Registration.

No. A person below 18 years cannot be registered for 'Mobile Shield – Smartphone Protection'

No. They have to be submitted at the contact points specified above.

Claim Intimation Number is a unique number to identify and process your Claim.

Yes. SIM owner's name and signature should be procured. A self-attested ID proof of the SIM owner should be sent along with all the other documents.

Damage should be intimated within 48 hours of the incident (damage)

The types of damage covered in the insurance are:
1. Accidental Physical Damage
2. Accidental Water/Fluid Damage

The foremost reasons for a claim getting rejected are:
1. Incorrect details given at the time of registration - Wrong name/spelling, incorrect DOB (DD/MM/YYYY), Wrong Invoice amount etc. It is most important to avoid such errors.
2. In case of damage, not sending the repair quotation on letter heads.
3. Mismatch of details at the time of claim - Mismatch of DOB / IMEI number, report showing that the mobile owner is a minor (below 18 years of age); all lead to DELAY / REPUDIATION of claims.